Webcall 911 if you or someone you know is in immediate danger or go to the nearest emergency room.

Available dispatched enroute onscene with patient in command transporting at hospital.

988 suicide & crisis lifeline:

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If you or someone you know is struggling.

Webthe method involves using a directive + a reason, β€œcalm down so i can help you with your friend,” to maintain control over the call and quickly gain the caller's.

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Webusing conversation analysis, this article illustrates dispatchers' methods for redirecting an emotional caller's attention to complete a task, which works to calm.

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